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    Shipping & returns

    Island of Montreal 

    Orders below $ 30, flat rate of $ 5.00

    Orders over $ 30, free shipping

    Purchases over $ 49 in Canada the shipping charges are free.

    We use Canada Post, Purolator or a private service to deliver our parcels. Orders in the Montreal area will be delivered the next day of your order. Other cities, it takes 2- 5 business days. (except remote areas).

    Shipping charges for orders shipped in Canada are charged accordingly to weight and location.

    You will receive a tracking number by email after your order is processed.

    Shipping outside Canada

    Some products are not available to be sold outside Canada. You can always send us a message before your purchase, inquiring about a specific product.

    You are responsible for any charges occurred due to customs and shipping.

    Broken or opened items 

    We will ship items in their best condition of purchase and pack them properly to avoid breakage during transportation. If you receive a damaged or opened item you need to contact us until 48 hours after the delivery date. We will ask you to send first a picture of the product, and will give you instructions to return it if it's the case.

    You are responsible for the costs of returning the product.

    In case of a new shipment by us, as soon as we receive the damaged products, new delivery will take 2 to 5 business days.

    Cancelling or returning an order

    To cancel an order, please call us at 1 866 433 1530. If your order has already been shipped, you will have to wait until you receive it, then email or call us and ask for a return authorization.

     

    You have 30 days following the reception date to have your item returned and be eligible for a  refund. Products must be in perfect condition, sealed and in their original packaging.

    Some products like refrigerated items,  personal care, for example, cannot be returned for safety reasons.

     

    The refund will be effective on your credit card within three business days following the reception of your returned products and inspection. Credit is due on the paid value of the products including taxes, minus shipping fees.